1. Information We Collect

We may collect the following types of information depending on the features you use:

• Account information: business name, email, phone number, and related profile details you provide.
• WhatsApp integration data: Business IDs, phone numbers, message templates, webhook events, conversation metadata, and configuration tokens generated during onboarding.
• Message metadata: timestamps, delivery/read status, and identifiers associated with messages sent/received via WhatsApp.
• Customer information you choose to process: names, phone numbers, and any content you enter into the platform.
• Technical data: IP address, device and browser information, and logs necessary for security and reliability.

2. How We Use Information

We use the information to:

• Provide and operate our services, including WhatsApp onboarding and messaging features.
• Authenticate users and secure accounts.
• Comply with WhatsApp/Meta policies and technical requirements (e.g., webhooks, template approvals).
• Monitor performance, prevent abuse, debug, and improve our platform.
• Communicate with you about service updates, security notices, and support.

3. Sharing and Disclosure

We do not sell personal information. We may share information with:

• Meta Platforms, Inc. and WhatsApp for the purpose of enabling the WhatsApp Business Platform features you use.
• Service providers that help us operate the platform (e.g., hosting, logging, analytics) under contractual confidentiality obligations.
• Authorities when required by law or to protect rights, safety, and security.

4. Data Retention

We retain information only as long as necessary to provide the services, comply with legal obligations, resolve disputes, and enforce agreements. Message content and metadata retention may be limited by your workspace settings or applicable law.

5. Data Security

We implement administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices and Rights

• You can access, update, or delete certain account information from within the application.
• You may request data deletion for your workspace or connected WhatsApp account. See the “How to Request Deletion” section below.
• You can disconnect your WhatsApp account at any time via the onboarding/settings area.

7. Cookies and Similar Technologies

We use cookies and similar technologies for authentication, security, and to improve user experience. You can control cookies through your browser settings. Disabling cookies may limit certain features.

8. Third‑Party Services

Our WhatsApp features rely on Meta/WhatsApp services. Your use of WhatsApp is also subject to Meta’s and WhatsApp’s terms and policies. We may also use other providers (e.g., hosting, email) to deliver our services.

9. International Data Transfers

Where applicable, information may be transferred to and processed in countries other than your own. We take steps to ensure appropriate safeguards are in place consistent with applicable law.

10. Children’s Privacy

Our services are intended for business users and are not directed to children. We do not knowingly collect personal information from children.

11. How to Request Deletion

To delete your account data or disconnect your WhatsApp integration, please contact us at [email protected] or use the account settings within the application. We will process your request in accordance with applicable law. Note that some data may be retained if required by law or for legitimate business purposes (e.g., fraud prevention, auditing).

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Last updated” date above. Your continued use of the services after changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at [email protected].